FAQ - Falconsat Limited

• FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

If you have a question about shopping online at falconsat.co.uk, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

If your question is not answered below, please click here to contact us.

How can I pay for my purchases?
How can I check latest prices?
Can I reserve products and pick them up?
How do I know if my order has been received?
When will my order be delivered?
Can I specify a delivery date?
Are receipts sent with deliveries?
Can I place an order from overseas?
Does falconsat.co.uk deliver overseas?
Can I return a product, exchange it or get a refund?
Are my details secure?
How can I get a catalogue?
Will this site work on my browser?

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How can I pay for my purchases?

You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Switch, Solo, American Express and many other types of cards. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Falconsat Limited will never ask for your credit card details via emails, pop-ups, or for any purpose other than placing an order on falconsat.co.uk.

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How can I check latest prices?

We're always lowering our prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, falconsat.co.uk always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available.

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Can I reserve products and pick them up ?

Yes you can reserve a product and pick them up directly and pay in cash. Please note no credit cards are accepted on collections.

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How do I know if my order has been received?

Upon receipt of your order, an Order Acknowledgement screen will be generated. Please print out this page for future reference. You will also receive an email confirming that we have received your order details and a receipt from the credit card conforming that the payment has been received.

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When will my order be delivered?

For items usually delivered within 48 hours. Please note that we will need a signature at the time of delivery for some types of deliveries.

Most goods are usually delivered within 48 hours (excluding weekends and Bank Holidays) from when you place your order. Deliveries are made between 8am and 6pm. Next day and Saturday delivery may also be available, depending on the time of order and the delivery address. Saturday deliveries are made between 8am and 4pm.

Satellite receivers  are usually delivered within 1 working days (not including weekends). We are unable to book a specific delivery date or timeslot at the time of order but we will contact you to confirm a delivery date as soon as your goods are ready to be dispatched.


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Can I specify a delivery date?

Unfortunately this is not possible as we use royal mail for delivers and they do not provide us a service for specific delivery date and time.

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Are receipts sent with deliveries?

The receipt is the address label on the parcel. You will need this in case you wish to return goods. Some customers have requested a more traditional receipt with their delivery and we are working on providing this as soon as possible.

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Can I place an order from overseas?

Yes. Customers from abroad can place an order.

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Does Falcon International deliver overseas?

Yes. We provide delivery to worldwide destinations.

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Can I return a product, exchange it or get a refund?

We want you to be totally satisfied with every purchase you make from FIS. If for any reason, you are not completely happy with your purchase, please see our Returns and refunds page.

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Are my details secure?

Shopping on falconsat.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Falconsat Limited will never ask for your credit card details via email, pop-ups, or for any purpose other than placing an order on falconsat.co.uk.

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How can I get an Falcon Int. Satellite catalogue?

Unfortunately we do not currently make a catalogues but we look forward in the near future to provide you one.

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Will this site work on my browser?

You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:
 

• PC users: Internet Explorer version 5.5 or later
                      Netscape 6.2 or later

• MAC users: Internet Explorer version 5.1.6

You may download the latest browser version of Internet Explorer from:
www.microsoft.com/downloads/search.aspx?displaylang=en&catergoryid=6
(falconsat.co.uk is not responsible for the content of external websites. This link will open a new window.)

You may download the latest browser version of Netscape from:
channels.netscape.com/ns/browsers/default.jsp
(falconsat.co.uk is not responsible for the content of external websites. This link will open a new window.)

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Contact Us

If you can't find the information you are looking for on this page or any of our other customer services pages, you can contact us by email. In order to get the quickest answer possible, please use the appropriate contact details below.
 

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For general enquires about our website or to enquire about an order that you have already placed:

Email sales@falconsat.co.uk
 

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For general enquiries about our website:

Email sales@falconsat.co.uk
 

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For student enquiries:

Please e-mail our Falcon student enquiries .

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For trading enquiries (potential new suppliers only):

Email sales@falconsat.co.uk

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For press enquiries:

Email sales@falconsat.co.uk

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For charity enquiries:

Please e-mail our Falcon and the community
 

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For any other enquiry about Falcon:

Email sales@falconsat.co.uk
 

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* The Internet Customer Service team is usually available during the following times:

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