You sent me a damaged or defective item

I haven't received everything I ordered

I ordered the wrong thing and want to return it

You sent me the wrong stuff

I haven't received anything. Where's my order?

If you're thinking of returning an item, our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.

• Damaged items: if you take delivery of an falconsat.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please visit our Returns Support Centre and print out a personalised return label for your item.
• Defective items: you have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Returns Support Centre.

See How to Return an Item.

Note: in the event of falconsat.co.uk sending you a replacement for a damaged or defective item, you must return the original item to falconsat.co.uk within 7 days. falconsat.co.uk reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 7 days of the date on which falconsat.co.uk confirms we will issue a replacement.

Items you order from falconsat.co.uk may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.

To find out if the missing items are on the way, e-mail us to find out.

I ordered the wrong thing and want to return it

No problem. Read Our Returns Policy help pages to find out what to do.

You sent me the wrong stuff

As soon as you find out we've sent you an incorrect item, go to the Returns Support Centre and print out a personalised return label for your item. Send the incorrect item back to us using the personalised return label. If you want us to replace the item we sent you with the item you ordered, e-mail us  and we'll send you the correct item as soon as we can.

Note: in the event of falconsat.co.uk sending you a replacement for an incorrect item, you must return the original item to falconsat.co.uk within 7 days. falconsat.co.uk reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 7 days of the date on which falconsat.co.uk confirms we will issue a replacement.

And if you've grown quite attached to the item and want to keep it, just e-mail us and we'll charge the cost of the item to the card you used to place the original order.

Check the Where's My Stuff? by e-mailing us.